FAQ

How to Manage Your MOOD UP Subscription

Step 1: Access Your Subscription

Open any email from MOOD UP/Recharge (such as your order confirmation or upcoming order reminder) and click the "Manage Subscription" link. This takes you straight to your personal subscription dashboard.

Change Your Delivery Frequency

1. Go to "Subscriptions" and select your product.
2. Click "Manage" > "Edit".
3. Scroll to where it says "You get [quantity] of these [frequency]".
4. Click the frequency dropdown and choose a new option (e.g. every 30 days).
5. Click "Save changes".

Reschedule Your Next Order

1. Go to "Subscriptions" and select your product.
2. Click "Manage" > "Reschedule".
3. Pick your new delivery date.
4. Confirm the change.

Skip Your Next Order

1. Go to "Subscriptions" and select your product.
2. Click "Manage" > "Skip".
3. Confirm when prompted.

Change Your Flavour

1. Go to "Subscriptions" and select your product.
2. Click "Manage" > "Swap".
3. Choose your new flavour from the options shown (e.g. Grape, Pine-Lime, Watermelon).
4. Click "Swap" under the flavour you want.

Cancel or Pause a Subscription

1. Go to "Subscriptions" and select your product.
2. Click "Manage" > "Cancel".
3. You'll be offered pause options (15/30/45 days) before cancelling, if you'd prefer a break instead.